GDPR Information
Your rights under the General Data Protection Regulation (GDPR)
Last Updated: January 15, 2025
What is GDPR?
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that came into effect on May 25, 2018. It enhances data protection rights for individuals within the European Union.
Transparency
Clear information about how we collect and use your data.
Individual Rights
Enhanced rights to control your personal information.
Data Protection
Strong security measures to protect your data.
Accountability
We are accountable for how we handle your data.
Your Rights Under GDPR
Right to Information
You have the right to be informed about the collection and use of your personal data.
- What data we collect
- Why we collect it
- How we use it
- Who we share it with
- How long we keep it
Right of Access
You have the right to access your personal data and receive a copy of it.
- Request a copy of your data
- Verify what data we hold
- Check how it's being used
- Receive data in a common format
Right to Rectification
You have the right to have inaccurate personal data corrected.
- Correct inaccurate information
- Complete incomplete data
- Update outdated information
- Verify corrections made
Right to Erasure
You have the right to have your personal data deleted in certain circumstances.
- Data no longer necessary
- Withdraw consent
- Object to processing
- Data processed unlawfully
Right to Restrict Processing
You have the right to restrict how we use your personal data in certain circumstances.
- Contest data accuracy
- Processing is unlawful
- Object to processing
- Need data for legal claims
Right to Data Portability
You have the right to receive your data in a portable format and transfer it to another service.
- Receive data in common format
- Transfer to another provider
- Applies to automated processing
- Based on consent or contract
Legal Basis for Data Processing
Under GDPR, we must have a legal basis to process your personal data. We rely on the following legal bases:
| Legal Basis | Description | Examples of Use |
|---|---|---|
| Consent | You have given clear consent for us to process your data | Marketing emails, analytics cookies, newsletter subscription |
| Contract | Processing is necessary to fulfill a contract with you | Order processing, account management, customer support |
| Legal Obligation | Processing is required to comply with the law | Tax records, financial reporting, regulatory compliance |
| Vital Interests | Processing is necessary to protect someone's life | Emergency situations, safety alerts |
| Public Task | Processing is necessary for a task in the public interest | Not typically applicable to our services |
| Legitimate Interest | Processing is necessary for our legitimate interests | Fraud prevention, security monitoring, service improvement |
International Data Transfers
EzHome is based in the United States. When you use our services, your data may be transferred to and processed in countries outside the European Economic Area (EEA).
Safeguards We Use
- Standard Contractual Clauses (SCCs): EU-approved contract terms that provide data protection
- Adequacy Decisions: Transfers to countries deemed adequate by the European Commission
- Binding Corporate Rules: Internal data protection policies for multinational companies
- Certification Schemes: Industry-recognized data protection certifications
Data Retention Periods
We only retain your personal data for as long as necessary for the purposes it was collected. Here are our standard retention periods:
Account Data
- Active accounts: Duration of account
- Closed accounts: 3 years after closure
- Marketing data: Until opt-out or 3 years of inactivity
Transaction Data
- Purchase records: 7 years for tax purposes
- Payment details: As required by payment processors
- Warranty claims: Duration of warranty + 2 years
Device Data
- Usage data: 2 years for service improvement
- Log files: 90 days for security purposes
- Diagnostic data: 1 year for troubleshooting
Communication Data
- Support tickets: 5 years for customer service
- Chat logs: 2 years for quality assurance
- Email correspondence: 3 years for business records
How to Exercise Your Rights
To exercise any of your GDPR rights, you can:
What We Need From You
To verify your identity and process your request, please provide:
- Your full name and email address associated with your account
- Specific details about your request
- Government-issued ID for certain requests (data access, deletion)
- Any relevant account information or order numbers
Right to Lodge a Complaint
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a supervisory authority.
EU Supervisory Authorities
You can contact the data protection authority in your EU country. Some examples include:
GDPR Contact Information
Data Protection Officer
For GDPR-specific inquiries
Email: dpo@ezhome.com
Phone: +1-800-EZHOME-2
EU Representative
For EU-based inquiries
Company: EzHome EU Services
Email: eu-representative@ezhome.com
Mailing Address
EzHome GDPR Team
123 Innovation Drive
San Francisco, CA 94105
United States