Warranty Information
Comprehensive warranty coverage for your EzHome smart devices
Warranty Coverage
All EzHome products come with comprehensive warranty protection to ensure your smart home investment is safeguarded.
Standard Warranty
1-2 years coverage on all devices
Free Repairs
No cost repairs for covered defects
Replacement
Device replacement if repair isn't possible
Warranty Terms by Product
What's Covered:
- Manufacturing defects
- Hardware malfunctions
- Voice recognition issues
- Wi-Fi connectivity problems
- Power supply failures
- Software bugs and glitches
What's Not Covered:
- Physical damage from drops or impacts
- Water damage or liquid spills
- Damage from power surges
- Unauthorized modifications
- Normal wear and tear
Quick Facts
- Duration: 24 months
- Registration: Required within 30 days
- Transferable: Yes, with proof of purchase
- International: Valid worldwide
Covers: Smart LED Bulbs, Smart Outlets, Smart Switches, Motion Sensors, Door/Window Sensors
Covered Issues:
- LED burnout or flickering
- Connectivity failures
- Sensor malfunctions
- App integration problems
- Power delivery issues
Not Covered:
- Electrical damage from faulty wiring
- Environmental damage
- Incorrect installation damage
- Cosmetic wear
Covers: Smart Cameras, Door Locks, Security Sensors, Smoke Detectors
Covered:
- Camera image quality issues
- Recording failures
- Motion detection problems
- Lock mechanism defects
- False alarm issues
- Cloud connectivity problems
Covers: Smart Thermostats, Air Purifiers, Irrigation Controllers
Extended Coverage Includes:
- Temperature sensor accuracy
- HVAC integration issues
- Scheduling and automation failures
- Energy efficiency problems
- Filter replacement reminders
- Weather integration issues
How to File a Warranty Claim
Contact Support
Call our support line or submit an online warranty claim form.
Provide Information
Share your purchase receipt, product serial number, and issue description.
Diagnosis
Our technical team will diagnose the issue and determine the best solution.
Resolution
Receive repair, replacement, or refund based on warranty terms.
Extended Warranty Options
EzCare Plus
Extend your warranty by an additional 2 years
- Extended coverage up to 4 years total
- Accidental damage protection
- Priority customer support
- Free annual device check-up
EzCare Premium
Ultimate protection for your smart home
- Lifetime warranty coverage
- Complete accidental damage protection
- 24/7 premium support hotline
- Free device upgrades every 3 years
Register Your Product
Register your EzHome products to activate warranty coverage and receive important updates.
Need Warranty Support?
Our warranty support team is ready to help you with any covered issues.
Phone Support
1-800-EZHOME-1
Mon-Fri 8AM-8PM ESTEmail Support
warranty@ezhome.com
24-48 hour responseLive Chat
Instant Support
Available 24/7