Terms of Service

1. Acceptance of Terms

By accessing or using EzHome's services, including our website, mobile applications, smart home devices, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms").

These Terms constitute a legally binding agreement between you and EzHome, Inc. ("EzHome," "we," "us," or "our"). If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Services

EzHome provides smart home automation products and services, including:

3. User Accounts

Account Creation

To use certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account

Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized use of your account.

Account Termination

We may suspend or terminate your account if you violate these Terms or engage in prohibited activities. You may also terminate your account at any time by contacting customer support.

4. Acceptable Use Policy

5. Privacy and Data Collection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data You Provide

• Account registration information
• Device configuration and preferences
• Support communications and feedback
• Payment and billing information

Data We Collect

• Device usage patterns and performance data
• Technical logs and diagnostic information
• Location data (when necessary for service functionality)
• Interaction data with our applications and services

6. Payment Terms

Pricing

Prices for our products and services are displayed on our website and are subject to change without notice. All prices are in US dollars unless otherwise specified.

Payment Methods

We accept various payment methods including:

• Major credit cards (Visa, MasterCard, American Express)
• PayPal and other digital payment services
• Bank transfers for large orders
• Financing options where available

Billing

For subscription services:

• Billing occurs on a recurring basis (monthly or annually)
• You will be charged in advance for each billing period
• Automatic renewal unless cancelled
• Pro-rated charges for plan changes

Refunds

Refund policies vary by product type. Please refer to our Returns Policy for detailed information.

7. Intellectual Property Rights

Our Rights

EzHome and its licensors own all intellectual property rights in the Services, including:

• Software, applications, and firmware
• Trademarks, logos, and brand names
• Patents and proprietary technologies
• Documentation and user guides

Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use our Services for their intended purpose.

User Content

You retain ownership of content you create or upload through our Services. By using our Services, you grant us a license to use, store, and process your content as necessary to provide the Services.

8. Service Availability and Modifications

Service Uptime

While we strive to maintain high service availability, we do not guarantee uninterrupted access to our Services. Planned maintenance and unexpected outages may occur.

Service Modifications

We reserve the right to:

• Modify, update, or discontinue features of our Services
• Change pricing for our services with advance notice
• Update software and firmware on your devices
• Enhance security measures and protocols

Notification

We will provide reasonable notice of material changes to our Services through email, in-app notifications, or website announcements.

9. Warranties and Disclaimers

Limited Warranty

We provide a limited warranty on our hardware products as described in our Warranty Policy. This warranty covers defects in materials and workmanship under normal use.

Service Disclaimer

We disclaim all implied warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free operation
• Security or freedom from viruses or malware

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• EzHome's total liability shall not exceed the amount you paid for the specific product or service
• We are not liable for indirect, incidental, special, or consequential damages
• We are not responsible for damages resulting from third-party actions or force majeure events
• Our liability is limited regardless of the legal theory (contract, tort, warranty, etc.)

Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless EzHome and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our Services in violation of these Terms
• Your violation of applicable laws or regulations
• Your infringement of third-party rights
• Any content you submit or transmit through our Services

12. Termination

Termination by You

You may terminate your account and stop using our Services at any time by contacting customer support.

Termination by Us

We may terminate or suspend your access to our Services if:

• You violate these Terms or our policies
• Your account remains inactive for an extended period
• We discontinue the Services
• Required by law or regulation

Effect of Termination

Upon termination:

• Your access to our Services will cease
• We may delete your account data according to our data retention policy
• Certain provisions of these Terms will survive termination

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Dispute Resolution

For disputes arising under these Terms:

1. Informal Resolution: Contact our customer support team first
2. Mediation: If informal resolution fails, disputes may be subject to mediation
3. Arbitration: Binding arbitration may be required for certain disputes
4. Court Jurisdiction: Any court proceedings will be in California state or federal courts

Class Action Waiver

You agree that disputes will be resolved individually and not as part of a class action or collective action.

14. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and EzHome.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms.

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.

15. Contact Information

For questions about these Terms of Service, please contact us: