Returns & Refunds

Easy returns and hassle-free refunds for your EzHome purchases

Our Return Policy

30-Day Money-Back Guarantee: Return any product within 30 days of purchase for a full refund.
30 Days

Return window from delivery date

Free Returns

Free return shipping labels provided

Full Refund

100% refund for eligible returns

How to Return Your Product

1
Initiate Return

Log into your account and click "Return Item" or contact customer service.

2
Print Label

We'll email you a prepaid return shipping label within 24 hours.

3
Package & Ship

Pack the item in original packaging and drop off at any shipping location.

4
Get Refund

Receive your refund within 3-5 business days after we receive the item.

Return Conditions

Eligible for Return
  • Items in original packaging
  • All accessories included
  • Product in new/like-new condition
  • Returned within 30 days
  • Original receipt or order number
  • Unopened software/firmware
Not Eligible for Return
  • Items damaged by misuse
  • Products with missing parts
  • Items returned after 30 days
  • Personalized/customized products
  • Items damaged by pets
  • Products with permanent installation

Refund Information

Refund Methods
  • Original payment method
  • Bank transfer (international)
  • Store credit option available
Processing Times
  • Credit Card: 3-5 business days
  • PayPal: 1-3 business days
  • Bank Transfer: 5-7 business days
Note: Refunds are processed after we receive and inspect the returned item. You'll receive an email confirmation once your refund has been processed.

Exchange Policy

Need a different size, color, or model? We've got you covered!

Available Exchanges:
  • Different colors/finishes
  • Size variations (if applicable)
  • Model upgrades (pay difference)
  • Defective item replacement
Exchange Process:
  1. Contact customer service
  2. Return original item
  3. We'll ship replacement item
  4. No additional shipping charges
Contact Support

Start a Return

Fill out this form to begin your return process.

Frequently Asked Questions

You have 30 days from the delivery date to return any item for a full refund. The return window begins when you receive the product, not when you place the order.

No! We provide free return shipping labels for all eligible returns. You'll receive a prepaid shipping label via email within 24 hours of initiating your return.

Gift returns are accepted within 60 days of the original purchase date. You can return the item for store credit or exchange it for a different product. Contact our support team for assistance with gift returns.

Yes, you can return opened products as long as they are in good condition with all original packaging and accessories. We understand you need to test the product to ensure it meets your needs.

Need Help with Your Return?

Our customer service team is here to assist you with any return questions.

Phone Support

1-800-EZHOME-1

Mon-Fri 8AM-8PM EST
Email Support

returns@ezhome.com

24-48 hour response
Live Chat

Instant Support

Available 24/7