Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and billing address when you create an account
• Payment Information: Credit card details and billing information (processed securely by our payment providers)
• Profile Information: Home address, preferences, and device names you assign
• Support Communications: Information in your communications with our customer support team
• User Content: Voice commands, automation rules, and device configurations

Information We Collect Automatically

• Device Data: Device status, usage patterns, and diagnostic information
• Log Information: IP address, browser type, access times, and pages viewed
• Location Data: General location based on IP address (not precise GPS location)
• Usage Analytics: How you interact with our services and applications

Third-Party Information

• Social Media: Information from social media platforms if you choose to connect them
• Partners: Information from authorized retailers and installation partners
• Public Sources: Publicly available information that helps us provide better service

2. How We Use Your Information

3. How We Share Your Information

We may share your information in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our business, including:

• Payment processors for transaction processing
• Cloud storage providers for data hosting
• Customer support tools and services
• Analytics and marketing platforms

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or abuse
• Investigate potential violations of our terms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

5. Your Privacy Rights

You have the following rights regarding your personal information:

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 3 years after account closure
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Device Data: Retained for 2 years to improve product performance
• Support Communications: Retained for 5 years for customer service purposes
• Marketing Data: Retained until you opt out or for 3 years of inactivity

7. Children's Privacy

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@ezhome.com.

8. International Data Transfers

EzHome is based in the United States. If you are accessing our services from outside the US, your information may be transferred to, stored, and processed in the United States.

We ensure appropriate safeguards are in place for international data transfers, including:

• Standard Contractual Clauses approved by regulatory authorities
• Adequacy decisions where applicable
• Other legally recognized transfer mechanisms

9. Policy Updates

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you via email for material changes
• Provide notice in our app for significant changes

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: